SHIPPING INFORMATION

Seika Studios offers worldwide shipping through a selection of trusted carriers, providing standard and premium delivery options to meet your needs. We aim to process and dispatch orders as quickly as possible.

Please note that all delivery times are estimates and may occasionally be extended, particularly during high-volume periods such as holidays, or due to carrier delays, customs inspections, and other circumstances beyond our control.

Order Processing & Timelines

• Standard Processing: We aim to ship all orders within 1–3 business days, subject to product availability and payment verification. If unexpected delays occur, we will notify you as soon as possible.

• Delayed Shipping Notifications: If more than 3 business days have passed since you placed your order and you have not received a shipping notification, please check your spam or junk folder before contacting us with your name and order number.

Tracking Your Order

Once your order has shipped, you will receive an email containing your tracking details. Please allow up to 24 hours for tracking information to become active, as the carrier may need time to scan your package into its system.

If your tracking information has not updated after this period, please contact us for assistance.

Customs, Duties & Tariffs

Seika Studios does not currently pay or cover import duties, tariffs, or customs charges on international shipments. Customers are responsible for any applicable duties, tariffs, import taxes, brokerage fees, or other charges imposed by their destination country.

These charges are not included in the product price or shipping cost unless explicitly stated otherwise. We recommend checking with your local customs authority to understand any potential fees before placing your order.

Seika Studios is not responsible for customs-related delays. If a customer refuses to pay applicable import charges, the shipment may be delayed or returned, and additional costs may apply.

Shipping Protection & Lost Packages

We recommend purchasing shipping protection at checkout for additional peace of mind.

Orders shipped without shipping protection are not covered by Seika Studios' shipping protection policy. Seika Studios is not responsible for reimbursing or replacing packages that are lost or stolen in transit, or packages marked as delivered by the carrier, when shipping protection has not been purchased.

If your package is missing, please contact the shipping carrier to initiate an investigation. We will provide reasonable assistance with tracking and carrier inquiries where possible.

This policy does not limit any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

Modifying or Canceling Your Order

• Order Edits & Cancellations: We will do our best to accommodate requests to cancel or edit your order, including changes to items or quantities, provided it has not entered fulfillment or been dispatched. Once an order has entered fulfillment, changes or cancellations may no longer be possible. Shipped orders must follow our applicable return policy.

• Address Changes: We can update your delivery address upon request if your order has not yet shipped. Once an order has been dispatched, we cannot guarantee that an address change will be possible. Please ensure your shipping information is accurate before completing your purchase.

Pre-Orders

Pre-order items require additional production time before they can be shipped. The estimated timeframe varies by product, and pre-order information is provided on the respective product pages.

If you are unsure whether your purchase was a pre-order or would like an update on its status, please contact us with your name and order number.

Missing Confirmation Emails

After placing an order, you should receive a confirmation email shortly. If you have not received it within 24 hours, please check your spam or junk folder.

If the email is still missing, contact our customer service team with your name and order details so we can help locate your order.